Thank You for Choosing Supreme Care Wholesale Suppliers

At Supreme Care Wholesale Suppliers, we take pride in offering high-quality products and exceptional service. We encourage you to review our return and refund policy carefully to understand your rights and how we can assist you.

Faulty Products

Your satisfaction is our priority. If a product you purchased is faulty, you may qualify for a refund or replacement under the conditions outlined below:

  1. Notification Period
    Inform us of the issue within 7 days of receiving the product.
  2. Proof of Purchase
    A valid receipt or order number must accompany all return or refund requests.
  3. Product Condition
    The product must be returned in its original packaging, including all accessories, manuals, and relevant documentation.
  4. Inspection Process
    Upon receiving the returned item, our team will evaluate it to confirm the reported fault. If verified, we will process a refund or arrange a replacement.

Non-Returnable and Non-Refundable Items

Please note that the following are excluded from returns and refunds:

  • Change of Mind
    We cannot accept returns or exchanges if you simply change your mind.
  • Damaged or Altered Products
    Items that have been damaged, modified, or altered after delivery will not qualify for a return or refund.

Steps to Return a Faulty Product

If you need to return a faulty product, please follow these steps:

  1. Contact Us
    Reach out to our customer support team at contact@supremecarewholesale.com.au or call us at 0450 974 740 within 7 days of receiving the product. Include your order number, a detailed description of the issue, and relevant images if applicable.
  2. Receive Return Authorization
    Our team will review your request and, if eligible, provide a Return Authorization (RA) number along with return instructions.
  3. Return the Product
    Safely pack the product and include the RA number. Return shipping costs are the customer’s responsibility, and we recommend using a trackable shipping method for your peace of mind.
  4. Inspection and Refund
    Once the product is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 2–10 business days.

Steps to Return an Incorrect Purchase

Items purchased in error by the customer are eligible for return. However, customer must arrange and bear the cost of return.

Customer Support

For any questions or further clarification, please don’t hesitate to contact us:

Thank you for choosing Supreme Care Wholesale Suppliers. Your cooperation in following this policy helps us serve you better!